FAQ's
In this space you will find the most frequently asked questions about Sana Virtual.
What resources do I require to start my work on the SanaVirtual platform?
The SanaVirtual platform works as a service for your practice or organization.
You just have to register, attend a simple tutorial on managing the functionality from any device connected to the internet, and you are ready to go. You will enjoy the most advanced level of customer service that will allow you to integrate the platform into your daily routine without any complications.
What is the level of security in the handling of the information that you offer?
SanaVirtual has the most advanced information protection tools, with which the reliability and privacy in their handling is guaranteed.
Through the use of biometric identification functions used in international banking (photography, voice and fingerprint), we guarantee the authenticity of the participant and we ensure that it is who is participating in the session. By digitally certifying identity and credentialing documents, we validate the qualifications of those involved, and by verifying the address we verify that health service providers can be located.
How can I make a complaint about the quality of the service?
At SanaVirtual we want to be 24/7 aware of the highest quality standards in the provision of services. With the user code that you receive when registering, you can communicate through the portal with our executives, who will gladly solve any problem in the continuity of the committed services.
How can I cancel my account and get my information back?
At SanaVirtual we would like to keep all our clients satisfied and as permanent users of our services.
In the event that you decide to cancel your subscription, you can follow the unsubscribe instructions contained in the service contract signed at the beginning of your registration. You can choose to suspend your contract, delete your data from our database, and have a document that commits us to maintain the confidentiality of the handling of your information for all purposes.
